Family Run Hot Tub Sales and Service

Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

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Where do I Begin Buying a Hot Tub?

Is this your first time buying a hot tub and you don't know where to start? Our team is here to help you every step of the way. You can get in contact with us at our nearest location to you or give us a call. Start by reading our beginner's guide to buying a hot tub.

Which Hot Tub is Right for Me?

At Spa Logic, we will help you customize your hot tub to fit all of the qualities you are looking for. Whether you want something big or small, has powerful jets or few jets, or other bells and whistles, we are here to cover what you need.

Do you Service your Hot Tubs?

Yes, we do! We value our customers and want to make sure you have the best experience with your hot tub. We provide relocation or extraction services, in-home consultation, parts requests, financing, trade-in values, water testing (in store), and of course answer any questions you may have about your hot tub. Read more on our services page or call our service manager, Johan Botes, at (971) 501-0820.

Can you Fix my Hot Tub?

Yes, we can. We are a full service dealership. If you have any problems with your hot tub you can either fill out service form, (specifically found in the question directly above) or you can give us a call at (971) 501-0820 and we can help you with repairs.

Can I Finance my Hot Tub?

Absolutely. The best way to get more information about financing is to come to our store and we will help you through this process. Learn more on our financing page. We finance with Wells Fargo.

Do you Sell Hot Tub Covers?

Yes, we sell hot tub covers customized to fit your hot tub. We can even have them delivered.

Do you have Hot Tubs Available to look at Right Now?

Come visit us in our store to see what we have in stock right now or give us a call. You can also view what we have in store today on our site.

Can you Deliver and Install my Hot Tub?

We can put you in contact with a delivery team of experts to help you get your hot tub where it needs to go. No worries or stress here! Read more about our delivery, moving, and extraction services.

Can you Water Test my Hot Tub?

We offer free water testing in store. All you need to do is bring in a sample of your hot tub water and we can test it for you and then help you choose the cleaners your hot tub needs. Learn more about testing your water here.

Can you Remove my Hot Tub?

Yes, we offer removal services. Read more here.

Do you Sell Swim Spas?

Yes, check out our swim spas here.

What do I do if my Heater Stops Working?

One of the most common problems that causes your heater to stop working is a clogged filter. First, try cleaning it out. You can read how to clean out your filter here.

Read more about hot tub heating problems in our article, “How to Fix 6 Common Hot Tub Problems,” under the heading Heating Failure.

If this does not work, you can give us a call at your nearest location and we can help you find out why.

How do I Clear Cloudy/Foamy Water?

The simple solution is to shock your water. Shock therapy should be a major part of your weekly hot tub maintenance routine in order to keep a constant clear looking hot tub. You can learn more about what shocking is and how to do it here.

You can also read more about solving your cloudy/foamy water problem in our article, “How to Fix 6 Common Hot Tub Problems.”

How do I Balance my Alkaline and PH Levels?

You will need increaser and decreaser Alkaline and PH chemicals kept in your home to use when either of these levels gets too high or too low. You can purchase these at your local Spa Logic dealer. To learn more about total Alkaline and PH levels, read our article.

How do I Maintain my Hot Tub?

Learn how to properly maintain your hot tub by reading our articles about taking care of a hot tub. “How to Maintain your Hot Tub” is a solid place to start learning how to prevent future problems and keeping a long lasting hot tub.

Who do I contact about Fixing my Hot Tub?

You can contact our service manager, Johan Botes, at (971) 501-0820 to come help you fix any problems you may have with your hot tub. You can also stop by our service center in store. We can help you with whatever you need!

How can I fix my Own Hot Tub Problems?

Read our article, “How to Fix 6 Common Hot Tub Problems” to find out what you can do for your hot tub.

What do I do if my GFCI Breaker Keeps Tripping?

You can first try unplugging each of the most common elements dealing with your breaker: the heating element, the ozonator (if you have one), and the blower or air pump. Unplug each individually to find which may be the culprit. First, disconnect all your hot tub components from the GFCI breaker. Reconnect each element to the GFCI breaker and check to see if it trips. If any of them cause your GFCI breaker to trip, it may need replacement.

Read the full text about how to fix your tripping GFCI breaker.

What do I do about a Noisy Pump? Is my Pump Broken?

If your pump is making squealing or growing sounds, you can first try opening the valves near your pump or clean or replace your filter to remove any clogs. You may also want to check the water level.

It is also likely your pump needs a replacement.

How do I Fix a Low/Weak Water Flow or Weak Jets?

There could be multiple reasons causing this: a clogged filter, a low water level, an air lock, or broken jets.

clogged filter is a dirty filter. If you are experiencing a weak or low water flow out of your jets, this could mean your filter needs either cleaning or a replacement of a new filter.

Check your water level. If your water level falls below the skimmer level, (where the micro filter is placed) then you could have issues with the strength of your water flow.

There is an air lock. This means that air could have gotten into the plumbing line and is blocking water from flowing properly. This can happen when you drain, refill, and clean your hot tub water. If your jets do not work after you do this, there may be an air lock. One way to fix this is opening your valves and turning your jets on low for 10-20 seconds then on high for 10-20 seconds and repeat until the flow returns to normal. If this nor any other methods above do not work, you can call a professional to come help.

Another possibility is that your jets are broken. Check all nozzles to see if any debris is blocking water flow. If jets appear to be worn out, this could also mean you need to replace your jets.

Why Should I use a Hot Tub?

There are many health and relaxation reasons to use a hot tub. Some of these reasons include stress relief, back pain, pre/post workouts, massage therapy, hydrotherapy, spending time outside, and chromatherapy. Read more here.

How Long Should I Stay in my Hot Tub

Generally, 15-20 minutes is the perfect amount of time to soak no matter what time of day. 15 minutes pre or post workout, in the morning before work, before you go to bed, on the weekends with friends and family, etc. Just 15 minutes a day can make a difference in the quality of your life.

How Often Should I use my Hot Tub?

The key to benefiting the most from your hot tub is to find a regular routine for when you soak. For every person that routine can vary. The optimal usage is at least once or twice a day. It could be at the beginning and ending of your day. It could be before and after work. It could be after your workout and before you go to bed. There are many different combinations. Find what works best for you. Start with one type of routine and consistently do this for the next 2 weeks. If you feel that your energy, pain levels, mentality, stress, or other qualities of your life have been improved by this, keep it up! Switch it up and try other times of the day. Try that for 2 weeks. Is your new routine better? Experiment.

When is the Best Time of Day to Hot Tub?

There are various times to dip into your hot tub to invigorate your day or to relax. Some of those include before you go to work, during the weekend, after a hard workout, during the cold winter days, and before you go to bed at night. Read more about these times of day here.

How Often Should I Change the Water in my Hot Tub?

We recommend you change your water at least every 3 months or every new season. If you find that your water gets dirtier faster or you have a lot of problems with cloudy/foamy water, then you should try changing it every month or two. This may be because you use your hot tub often.

What Should I use to Clean my Hot Tub?

You should use proper cleaning solutions recommended by Spa Logic hot tub experts. You can purchase these solutions in store at your nearest location.

Should I Clean my Hot Tub Filter?

Yes, you should clean your filter regularly. It is important to get into a maintenance schedule of both rinsing your filter on a weekly basis and deep cleaning it seasonally. It is always included when you deep clean your entire hot tub as well.

How do I Clean my Hot Tub?

Learn how to deep clean your hot tub in 7 easy steps in our blog.

Can I use Vinegar to Clean my Hot Tub?

Yes, but only for stains that are hard to remove. Do not use vinegar to clean your entire hot tub. You need to use cleaning solutions specially designed for hot tubs. Use a 50/50 percent ratio of vinegar to water when you do need to get those tuff stains out. You can read more about what to use to clean your hot tub in our blog.

Can I use Bleach to Clean my Hot Tub?

No, household cleaning chemicals are not all suited for cleaning your hot tub. Bleach can imbalance your hot tub water if mixed at all with other cleaning solutions you put in your water, for example your pH levels. You can read more about what to use to clean your hot tub in our blog.

Why Buy a Clearwater Spa

Spa Logic has partnered with Clearwater because of their very special CLEAR water management system--unique to any other competing brand. Read more about what Clearwater Spas can offer you and your family. You can also browse various Clearwater Series and learn more about each series or find what Spa Logic can order for you.

What Hot Tub Accessories does Spa Logic Sell?

Spa Logic sells everything your hot tub needs to create a comfortable experience. We sell cover lifters, steps, handrails, towel bars, umbrellas, water seats/booster seats, head and neck pillows, aqua trays, aromatherapy crystals, and more. Come buy one of our stores nearest you to shop and read more about our accessories.

What are the Health Benefits of Using a Hot Tub?

Hot tubs not only bring you a calming and relaxing therapy, but they also improve your blood pressure, muscles, joints, anxiety/stress, and sleep. Hot tubbing can even reduce arthritis pain. Read our article on the top 6 health benefits of using a hot tub.

How do Hot Tubs Help with Stress/Anxiety?

Soaking in a hot tub is one of the most soothing and relaxing properties for your body and mind. We all know that feeling of sitting back into a tub of hot water and that instant relief of your stresses from the day washing away down the drain. The hot water in hot tubs opens up your blood vessels, allowing that tension built up in your body from stress to dissolve. 

Can Hot Tubs Improve Sleep?

Yes they can. Having trouble falling asleep or getting that full 8 hours of rest? A simple dip in the hot tub for only 15-20 minutes before bed helps wind you down for the night and prepare you for a restful sleep. The water, jets, and any other added relaxing effects during your soak will calm your body and drift you off to a peaceful state. Studies show that relaxing in hot water before bedtime induces a much deeper, longer sleep.

Can a Hot Tub Improve my Cardiovascular Health?

Absolutely! Soaking in your hot tub decreases blood pressure and increases heart rate. Making a routine out of dipping into your hot tub for 10 minutes or so every evening can decrease your risk of heart problems. Naturally, the feelings of relaxation and the opening of blood vessels to circulate better will improve your blood pressure. Doing this daily can help you long term. Hot water moves blood from the extremities to your central heart area, thereby increasing the amount of blood to your heart. This increase in the volume of blood allows for easier circulation throughout your body, meaning bringing more oxygen flow to your body, which allows your lungs, muscles, and heart to function more efficiently. In addition, improved circulation helps you avoid potential diseases and sicknesses.

How can Hot Tubs Help with Soreness and Injuries?

Many athletes or anyone who exercises are encouraged to hop into a hot tub immediately after a hard work out. Why? Because hot tubs begin that relaxation process in your muscles to help soreness. It is a recovery method. The hot water actually loosens your tightened muscles from the workout, making it a great injury prevention practice for future hard workouts. Continuously pounding your muscles workout after workout without allowing them to relax leads to injury. They need recovery and a hot tub is a perfect antidote. For further reading, read our article about some different exercises you can do in swim spas or some stretches you can do in the hot tub.

Can Hot Tubs Reduce Arthritis Pain?

Arthritis causes chronic joint pain and swelling, reducing your range of motion. Studies have shown that using hydrotherapy with your hot tub on a daily basis temporarily relieves arthritis joint pain. There have been people who experienced a significant reduction in pain after only a few weeks of using a hot tub.

Can Hot Tubs Help with Back Pain?

Yes. Those who suffer from chronic back pain can see a huge improvement from spa therapy. Using special spa jets for your lower back can greatly reduce your pain.

Can Using a Hot Tub Burn Calories?

Yes it can. Combining both a daily exercise routine and finishing it off with a 15-20 minute soak in your hot tub helps burn off calories in a healthy way. In only 20 minutes, you can burn up to 17 calories in your hot tub. All of the other effects from a hot tub such as relaxation and dopamine production are important to losing weight.

What Exercises can I do for Back Pain in my Swim Spa?

One of the benefits of using a swim spa is that it is specifically built for exercise, which will help heal your joints and muscles that ache, hurt, or just need strengthened in the most natural way. Unlike regular pools, swim spas use powerful river jets that give your torso support and buoyancy so that you can more easily swim and have that optimum resistance workout. Read about 4 strengthening exercises you can do for back pain.

What is Hydrotherapy and How can It Help Me?

Hydrotherapy is best described as hydro-massage, the delivery of moving water to various parts of the body. Its main task is to relax your muscles and relieve stress and anxiety. Hydrotherapy is more than an unparalleled method of relieving stress and stress-related conditions, such as high blood pressure, headaches and chronic pain. It benefits every part of the body, including the skeletal, respiratory, circulatory, neuromuscular, and digestive systems. Read more about hydrotherapy here.

Can Hot Tubs Help with Diabetes?

A recent study in the New England Journal of Medicine shows that sufferers of Type 2 Diabetes can benefit from regular use of a spa. Most diabetics are unable to endure rigorous activity and have difficulty with weight and circulation. The study revealed that sufferers experienced a significant decrease in blood sugar levels and improved sleep after spending 30 minutes a day in a spa. For those who live with the daily discomfort and inconvenience of diabetes, a spa can be the doorway to a fuller, more enjoyable life.

What is Chromatherapy and How can It Help Me?

Chromatherapy is therapy through color. You can buy hot tubs with different colored lighting in them that promote various relaxing moods. For example, turquoise is linked to boosting your immune system while yellow is linked to sincerity and joy. You can read more about the colors mean here.